Responsible Gaming

Gambling always involves the risk of losing money. No bet is guaranteed, and outcomes depend on chance. You should never stake more than you can afford to lose.

Responsible gaming on 1win means:

• Treating betting as entertainment, not a source of income.
• Setting clear money limits and time limits before you start playing.
• Keeping your essential expenses and savings separate from your gambling balance.
• Tracking your deposits and losses so you understand your behaviour.
• Taking regular breaks to protect your emotional balance and judgement.

You can use our tools to control your gambling, such as deposit limits or cooling‑off periods. These options support you in maintaining safe habits and reduce the risk of financial or emotional harm.

Gambling addiction can affect anyone, regardless of experience or background. Warning signs often appear gradually and may impact money, relationships, and emotional health. This condition is serious and requires attention and support.

Possible signs of a betting problem include:

• Spending more money or time on gambling than you planned.
• Needing to increase your stakes to feel the same excitement.
• Chasing losses and trying to recover lost money through more bets.
• Hiding or lying about your gambling from family or friends.
• Using gambling to cope with stress, sadness, or other emotional issues.
• Feeling restless, irritated, or anxious when you try to cut down or stop.
• Ignoring work, studies, or family duties because of gambling.
• Borrowing money, selling items, or using credit to fund betting.
• Thinking about gambling most of the day or planning your next session constantly.
• Feeling guilt, regret, or hopelessness after playing but still continuing to bet.

If you see several of these signs in yourself or someone close to you, it may indicate gambling addiction that needs support.

Betting addiction can be managed when you take early and consistent steps. Support from professionals, trusted people, and structured tools can make recovery more effective.

Practical steps to deal with or prevent gambling addiction:

• Set a fixed monthly budget for gambling and never exceed that amount.
• Decide in advance how much time you will spend playing and stick to that limit.
• Avoid gambling when you are stressed, angry, lonely, or under the influence of alcohol or substances.
• Keep your bank accounts and digital wallets under personal control and avoid impulsive deposits.
• Use 1win safety tools such as deposit limits, session reminders, or temporary account pauses.
• Do not chase losses; accept them as part of gambling risk and stop for the day.
• Maintain other hobbies, social activities, and exercise so gambling is only a small part of your life.
• Talk openly with a trusted friend or family member about your betting behaviour and ask them to help you stay accountable.
• Seek guidance from a counsellor or support group if you feel you cannot control your play on your own.
• Consider a longer self‑exclusion period on 1win if you feel your control is slipping.

These tips are useful only when you apply them consistently and honestly review your own behaviour.

Professional help and community support can be an important part of dealing with gambling addiction. You are not alone, and confidential assistance is available in India.

You can contact the following external organisations and resources for support:

• National Mental Health Helpline (KIRAN): 24×7 toll‑free support on 1800-599-0019.
• National Institute of Mental Health and Neurosciences (NIMHANS): information and treatment options for behavioural addictions
• Fortis National Helpline: emotional support and counselling – +91 83768 04102.
• iCall Psychosocial Helpline (TISS): free, confidential counselling by phone and email – 9152987821.
• Local psychiatrists, clinical psychologists, or de‑addiction centres in your city for personalised treatment.

If you face urgent risk of self‑harm or harm to others, contact your nearest emergency services or hospital immediately.

If you feel that gambling is affecting your wellbeing, you can contact 1win support to discuss responsible gaming options. Our team can guide you on the available account controls and policies designed to help you stay in control.

Ways to reach 1win customer support in India include:

• Live chat on the official 1win website, available through the support icon.
• Email support using the official help address shown in your account section.
• In‑app support form, where you can send a detailed request from your profile.

You can ask for information on limits, self‑exclusion, and other safety settings that may help you manage your gambling more responsibly.