1win Rules and Regulations in India

These general terms set out the legal framework for your registration, account use, and access to betting services offered under the 1win brand in India. By creating an account, you enter into a binding agreement and confirm that you use the platform only for lawful purposes and in line with these rules.

User Eligibility and Legal Restrictions

To hold an account and place bets you must:

• Be at least 18 years of age and have full legal capacity under Indian law.
• Reside in a state or territory of India where online betting is not prohibited.
• Register in your own name and on your own behalf.
• Use lawful funds of legitimate origin.

You are responsible for checking whether betting on this platform is allowed in your state or jurisdiction. The operator is not liable if you use the services in breach of local law. Public officials, persons involved in event organisation, and others who may have access to insider information must not place any bet on related events.

Acceptance and Modification of Terms

By ticking the relevant box during registration or by continuing to use the website or app, you confirm that you have read these terms and accept them. The operator may revise, update, or supplement the terms, betting rules, bonus conditions, and privacy or security policies at any time.

• Changes take effect from the moment they are published on the website or in the app, unless a different date is stated.
• You should read the terms regularly; continued use of the services after changes means you accept the revised conditions.
• If you do not agree to updated terms, you must close your account and stop using all betting services.

Proper Use of Account and Services

You agree to use your account in a responsible and lawful manner. In particular, you agree that:

• Only one account may be opened per person, email address, phone number, payment method, and device.
• Account details such as login, password, and two-factor authentication credentials are personal and must be kept confidential.
• You must not allow any third party to access or use your account, place bets, claim bonuses, or request withdrawals on your behalf.
• Use of automated tools, bots, scripts, or any software intended to manipulate odds, bets, results, or bonuses is forbidden.
• You must not interfere with the technical operation of the website, mobile application, or payment systems.

The operator may suspend or terminate your account if misuse, fraud, bonus abuse, collusion, money laundering, or any other unlawful activity is suspected.

Content, Intellectual Property, and Data Use

All content and services made available on the platform, including text, odds, graphics, software, databases, event data, audio, and video, are protected by intellectual property laws.

You agree that you will not:

• Copy, distribute, modify, translate, or publicly display any content without prior written consent.
• Use event data or odds for commercial data mining, betting syndicates, or unauthorised trading.
• Reverse engineer, decompile, or attempt to extract source code from any part of the platform.

You may use the website and app only for personal entertainment and lawful betting. A limited, non-transferable licence is granted for this purpose, subject to ongoing compliance with these terms.

Limitation of Liability

You use the services at your own risk. To the maximum extent allowed by applicable law:

• The operator does not guarantee uninterrupted access, absence of technical errors, or ongoing availability of any specific event, market, or bonus.
• The operator is not liable for any loss of data, winnings, or bets that results from interruptions, delays, or failures of communication networks, internet providers, or user hardware.
• In case of obvious mistakes in odds, settlement, or event information, the operator may correct or void affected bets and adjust your account balance accordingly.

The total liability of the operator for any claim relating to your use of the services is limited to the lesser of: (a) the amount of the relevant bet, or (b) the amount of funds available on your account at the time of the incident. Nothing in these terms limits any statutory rights you may have under Indian law that cannot be excluded.

These general betting rules apply to all bets placed through the website and mobile app by users located in India, alongside any sport or game-specific rules published on the platform. If there is any conflict, special rules for a particular sport, event, or bonus will prevail over this general section.

Eligibility to Place Bets

You may place a bet only if:

• Your account is active, verified where required, and not self-excluded or restricted.
• You have sufficient real-money balance to cover the full stake for the intended bet.
• You are not located in a restricted territory or state at the time of betting.
• You are not directly involved in the event as a participant, referee, official, or organiser, and you do not possess inside information.

Bets made by third parties on your behalf, use of shared accounts, or use of another person’s payment method without authorisation is not allowed and may result in cancellation of bets and account action.

Bet Acceptance and Validation

A bet is considered accepted only when it appears in your betting history with a unique reference number and the correct stake amount deducted from your balance. The following principles apply:

• Bets that are submitted but not confirmed due to technical error or insufficient funds are not valid.
• Betting slips shown as “pending” or “processing” are not final until accepted by the system.
• The operator reserves the right to refuse the whole or part of any bet, request, or bonus claim without giving a reason, in line with responsible gambling duties and regulatory obligations.

In case of dispute, the record stored on the operator’s servers will be treated as the final proof of the content and time of all bets.

Minimum and Maximum Stakes

Minimum and maximum bet amounts are determined by the operator for each sport, event, market, and bet type. These limits may depend on:

• Sport or game category.
• Pre-match or live betting.
• User profile, account history, and overall risk limits.

The platform will not allow stakes below the minimum or above the maximum. The operator may reduce maximum limits or cancel offers, events, or markets at any time to manage risk or comply with legal and responsible gambling requirements.

Odds, Settlement, and Calculation of Wins or Losses

Odds displayed on the platform are subject to change before acceptance of the bet. Your bet is settled based on the odds confirmed at the time of acceptance.

• Winnings for a successful bet are calculated by multiplying the stake by the accepted odds, rounded in line with the platform’s internal rules.
• For accumulator or combo bets, the total odds are calculated by multiplying the odds of each individual selection.
• If one or more legs in a multiple bet are void or cancelled, that leg is usually settled at odds of 1.00 and the overall bet is recalculated.

Settlement of bets is based on the official result provided by the relevant sport federation, league, organiser, or game provider. Subsequent corrections or changes to the result that occur after the original official declaration may be ignored for settlement purposes, unless specified otherwise in special rules.

Betting Restrictions and Suspicious Activity

The operator may impose restrictions on betting if there is a risk of unfair advantage or regulatory concern. Restrictions may include:

• Limits on maximum winnings per bet, per event, or per day.
• Exclusion of certain markets from bonuses or promotions.
• Restrictions on live betting where data integrity cannot be assured.

The operator may cancel or void bets and restrict accounts where there is evidence or serious suspicion of:

• Match-fixing, event manipulation, or use of insider information.
• Collusion among users or group betting to exploit odds or bonuses.
• Use of bots, scripts, or any form of automated decision-making tool to place bets.

Errors, Voids, and Cancellation of Bets

In the event of a technical or human error, including obvious mistakes in odds, market description, event start time, or settlement, the operator may:

• Correct the error and resettle affected bets.
• Declare the bet void and return the stake to your account.

Bets cannot be cancelled by the user once confirmed, except where the platform explicitly provides a “cash out” or early settlement feature for a specific bet. The availability and value of cash out is not guaranteed and may be withdrawn at any point.

In case of system failure during an event, the operator may temporarily suspend betting, remove affected markets, or cancel unsettled bets if reliable settlement is not possible. Any such decision will be taken in line with fairness, risk control, and legal duties.

This section governs deposits, withdrawals, and other payment-related operations on your account for users located in India. By initiating any financial transaction, you confirm that you are the lawful holder of the payment method and that your funds come from legitimate sources.

Deposits: Funding Your Account

You may fund your account using payment systems visible in the cashier section for India. Typical options include:

• UPI and local bank transfers.
• Debit and credit cards supported in India, subject to issuer rules.
• Approved e-wallets and payment gateways.

Key principles:

• The operator may set minimum and maximum deposit amounts for each method.
• Funds are usually credited promptly but may be delayed by banking networks or payment providers.
• Third-party deposits are not allowed; the name on the payment method must match the account holder’s name.

Deposits made in a currency different from your account currency may be subject to currency conversion as per the respective provider’s rates.

Withdrawals: Access to Winnings and Balance

Withdrawals are processed in line with legal, security, and anti-money laundering requirements. Before a withdrawal is approved, you may be required to complete identity verification.

General withdrawal rules:

• You may request withdrawal to methods listed in the cashier for India, subject to availability.
• The operator may require that withdrawals are made to the same method used for deposits, wherever feasible.
• Minimum and maximum withdrawal limits apply per transaction, per day, or per month.
• Pending withdrawals may be reviewed and adjusted as part of security checks.

Processing times vary and may be extended where:

• Additional KYC documents are required.
• Large or unusual transactions are under review for AML compliance.

Verification, KYC, and AML Requirements

To comply with Indian and international anti-money laundering and counter-terrorism financing standards, the operator may at any time request:

• Government-issued photo identification.
• Proof of address in India, such as a utility bill or bank statement.
• Proof of ownership of payment methods used for deposits and withdrawals.

Failure to provide accurate and complete documents may result in:

• Delays in processing deposits or withdrawals.
• Temporary or permanent suspension of your account.
• Reporting of suspicious transactions to competent authorities, where required by law.

Transaction Monitoring, Limits, and Restrictions

The operator reserves the right to:

• Set individual or general transaction limits to support responsible gambling and risk control.
• Block specific payment methods for certain users or regions.
• Refuse a transaction or return funds where required by legal, regulatory, or contractual obligations.

You may be asked to explain the source of funds for higher-value transactions. Inconsistent or misleading information may lead to restrictions or closure of the account.

Chargebacks, Refunds, and Cancellations

Unauthorised chargebacks, payment disputes initiated without valid reason, or misuse of refund processes are considered breaches of these terms.

In such cases, the operator may:

• Deduct the disputed amount and any associated fees from your balance.
• Suspend the account until the matter is resolved.
• Void bets and bonuses associated with fraudulent or reversed payments.

As a rule, deposits are non-refundable once used for betting, and withdrawals are irreversible after processing, unless required by law or ordered by a competent authority.

Responsible gambling principles guide the design and operation of the betting services offered to users in India. The platform is intended for adult entertainment only and must not be used as a way to generate regular income, manage debts, or address financial problems.

Your Responsibility as a Player

By using the website or app you acknowledge that:

• You are responsible for how much time and money you spend on betting.
• You should read and understand the rules of each game and event before placing any bet.
• You must not use borrowed funds or money intended for essential living expenses.

Warning signs of problematic gambling may include:

• Chasing losses or increasing stakes to recover money.
• Hiding betting activity from family or friends.
• Neglecting work, studies, or personal obligations due to betting.

If you notice these patterns, you should seek support and consider using control tools offered on the platform.

Account-Based Control Tools

The platform may provide one or more of the following responsible gambling tools for India-based users:

• Deposit limits: Daily, weekly, or monthly caps on how much you can add to your account.
• Loss and stake limits: Controls on total bets or net losses over a selected period.
• Session reminders: Notifications after you have been logged in or betting for a defined duration.
• Time-out or cooling-off: Temporary blocks on your account for a short period.
• Self-exclusion: Longer-term or permanent blocking of access to services and bonuses.

Some limits may take effect immediately, while increases or removals of limits may be subject to a waiting period to prevent impulsive decisions.

Self-Exclusion and Account Closure

If betting is causing harm, you should consider self-exclusion or closing your account. On receipt and confirmation of a self-exclusion request, the operator will:

• Block login and betting functions for the specified duration.
• Attempt to prevent new account creation by matching key registration data.

During self-exclusion, you must not attempt to bypass restrictions, and you should not ask others to place bets on your behalf.

Support and Help in India

If you feel that you are losing control over your betting, professional assistance can be very important. In India, you may consider:

• Consulting a local mental health professional or counsellor.
• Contacting national or regional helplines that address addiction issues.
• Seeking support from trusted family members or community groups.

You are encouraged to combine these external resources with the account limits and tools available in your profile settings.

The operator follows anti-money laundering (AML) and counter-terrorism financing (CTF) standards that apply to online betting services offered to users in India. These measures protect both the platform and legitimate users from misuse of the financial system.

Legal and Regulatory Obligations

Funds and transactions processed on the platform must not be used to:

• Launder money from criminal or illegal activities.
• Finance terrorism or other prohibited conduct.
• Evade tax or currency regulations in India or other jurisdictions.

The operator may cooperate fully with lawful requests or orders from financial intelligence units, law enforcement, and regulators. Relevant information may be shared where permitted or required by law.

Know Your Customer (KYC) Procedures

To meet AML obligations, KYC checks may be performed at registration, before first withdrawal, or whenever unusual activity is detected. You may be required to provide:

• Valid identification document issued by a public authority.
• Evidence of permanent or current address.
• Records confirming the source of funds or wealth, particularly for high-value bets or transactions.

KYC checks may be repeated periodically to ensure that stored information remains accurate and up to date.

Transaction Monitoring and Suspicious Activity

All deposits, withdrawals, and internal transfers are subject to ongoing monitoring using automated systems and manual review.

Examples of behaviour that may trigger additional checks include:

• Frequent high-value deposits followed by minimal betting and rapid withdrawals.
• Use of multiple payment instruments under different names.
• Circular transactions designed to conceal the source of funds.

If suspicious activity is detected, the operator may:

• Request clarifications or further documents from you.
• Delay or block specific transactions.
• Submit a report to competent authorities as required by law.

Consequences of AML Breaches

In cases where AML or CTF rules are violated or there is strong suspicion of such breach, the operator may take one or more of the following actions:

• Temporarily suspend or permanently close the account.
• Freeze funds pending investigation by internal teams or external authorities.
• Void bets and cancel bonuses linked to suspicious transactions.

Any action taken under this section will respect applicable legal standards and your fundamental rights under Indian law, but may not be disclosed in detail where confidentiality obligations apply.

This privacy section explains how personal data of users located in India is collected, stored, and processed when they use the website, mobile application, and related betting services.

Types of Personal Data Collected

The operator may collect and process the following categories of data:

• Identification details: name, date of birth, gender, and national identification numbers where permitted.
• Contact information: address, email, phone number, and communication preferences.
• Account data: username, registration date, login history, language settings, and responsible gambling limits.
• Financial data: partial payment details, transaction history for deposits, withdrawals, bets, and bonuses.
• Technical data: IP address, device identifiers, browser type, operating system, and cookies.

Additional information may be collected from trusted verification providers and payment partners to support KYC and AML checks.

Purposes and Legal Basis for Processing

Personal data is processed for the following purposes:

• Creating and managing your account and enabling betting services.
• Verifying identity, age, and residence to comply with KYC and AML rules.
• Processing deposits, withdrawals, and bonus credits.
• Monitoring betting activity to detect fraud, misuse, and regulatory breaches.
• Providing customer support, handling complaints, and resolving disputes.
• Meeting legal, tax, and regulatory obligations under Indian and international law.

Processing is based on one or more of the following legal grounds: performance of a contract, compliance with legal duties, legitimate interests of the operator, and, where required, your consent.

Data Sharing and International Transfers

Your personal data may be shared, on a need-to-know basis, with:

• Payment service providers and banks.
• Identity verification and KYC service providers.
• Technical and security partners assisting in platform operation.
• Regulators, law enforcement, and courts when required by law.

Where data is transferred outside India, appropriate safeguards are applied in line with applicable data protection standards, such as contractual protections or equivalent mechanisms.

Data Retention

Personal data is kept only for as long as necessary to fulfil the original purpose of collection, including:

• Operating your account and completing transactions.
• Meeting legal retention periods for financial and AML records.
• Handling any disputes, complaints, or regulatory investigations.

Once retention periods expire, data is securely deleted, anonymised, or archived in a restricted form where required by law.

Your Rights Over Personal Data

Subject to legal conditions and verification of identity, you may have the right to:

• Access the personal data held about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of data that is no longer required, unless retention is mandatory.
• Object to or restrict processing in defined situations.

To exercise these rights, you may contact customer support through the channels indicated on the platform. Some requests may be limited by AML, responsible gambling, and regulatory obligations.

Cookies and Tracking Technologies

The website and app use cookies and similar tools to:

• Maintain your login session and account preferences.
• Analyse traffic and usage patterns to improve services.
• Prevent fraud and enhance security.

You can manage cookie settings in your browser or device, but disabling certain cookies may affect the usability of betting features.

Security arrangements are designed to protect your account, personal data, and financial transactions when you access betting services from India.

Platform and Data Security Measures

The operator applies technical and organisational measures that typically include:

• Use of encryption technologies to protect data transmitted between your device and the servers.
• Firewalls, intrusion detection, and access controls to limit unauthorised access to internal systems.
• Segregation of critical infrastructure and regular back-ups of core databases.

Security practices are reviewed and updated periodically to respond to new threats, vulnerabilities, and legal guidelines.

Account Protection and Authentication

You are responsible for safeguarding your login credentials and for any activity conducted on your account. To reduce security risks:

• Choose a strong and unique password and avoid sharing it with anyone.
• Change your password regularly and avoid using the same password on other websites.
• Activate additional security options such as two-factor authentication where available.

If you suspect unauthorised access, you must immediately change your password and inform customer support so that protective steps can be taken.

Monitoring, Incident Response, and Suspicious Activity

The platform monitors logins, bets, transactions, and technical events to detect unusual patterns that may indicate fraud or security breaches.

In case of suspected or confirmed incident, the operator may:

• Temporarily block access to your account or certain services.
• Request fresh KYC verification to confirm your identity.
• Reset security credentials and require you to set a new password.

Where legally required, serious incidents may be reported to relevant authorities.

User Responsibilities

Security can only be effective when users also act responsibly. You agree to:

• Use up-to-date antivirus and security software on your device.
• Log out of your account after each session, particularly on shared or public devices.
• Avoid using unsecured public Wi-Fi for financial transactions whenever possible.

Any failure to follow these recommendations may increase the risk of unauthorised activity, and the operator may not be responsible for losses arising from your negligence, subject to applicable law in India.